- Lead the process of addressing, resolving, and documenting any customer concerns related to business growth, billing, and overall account satisfaction to ensure long-term customer loyalty.
- Act as the primary liaison to channel all technical inquiries from customers to the appropriate internal teams, facilitating effective problem resolution and maintaining seamless communication.
- Regularly participate in training sessions to enhance personal knowledge and skills, with a focus on consistently improving retention strategies and achieving or surpassing monthly retention targets.
Aaron Holt
Devops Enthusiast
Wordpress Lover
Team Player
Technophile
Empathetic
Innovative
Accountable
Animal Lover
Critical Thinker
Analytical Thinker
Open LLM Enthusiast
Aaron Holt
Devops Enthusiast
Wordpress Lover
Team Player
Technophile
Empathetic
Innovative
Accountable
Animal Lover
Critical Thinker
Analytical Thinker
Open LLM Enthusiast
About Me
I am a seasoned technophile with over 15 years of experience in technology operations, currently serving as a Sr. Retention Specialist at Vacasa. My career has been dedicated to enhancing user experiences and satisfaction through effective communication, problem resolution, and technical expertise. Previously, I worked as a SaaS Systems Engineer, managing core business applications, user access, and supporting system upgrades. Skilled in advanced technologies, I am recognized for my ability to improve operations and resolve technical inquiries efficiently. Outside of work, I continuously explore new technological trends and tools, while seeking opportunities to connect with fellow technology enthusiasts.
- Age: 47
- Seeking: Full-time Remote
- Availability: Immediate
- Location: Miami, Florida
Recruiters Welcome
Experience
Current -
Sr. Retention Specialist
Vacasa.com
Mar 2022 - Nov 2022 (9 months)
SaaS Systems Engineer I
Vacasa.com
- Deploy and maintain essential business applications while troubleshooting any issues to ensure seamless operation.
- Manage user access for hosted SaaS products by handling employee onboarding and offboarding, as well as conducting regular permissions reviews.
- Collaborate with stakeholders to conduct regular maintenance and implement essential system upgrades for hosted solutions.
Jul 2021 - Mar 2022 (9 months)
CX Senior Specialist - Owner Support
Vacasa.com
- Collaborate with Owner Support staff and Team Leads to optimize communication channels and ensure exceptional service delivery.
- Provide expert assistance to property owners and field staff in managing revenue, rates, property performance, finances, and calendars.
- Oversee and guide the management of account-related programs and contracts to enhance operational effectiveness and owner engagement.
Oct 2017 - Jul 2021 · (3 yrs 10 months)
Technical Account Manager
Arshem Web Solutions
- Designed and maintained a customized development, staging, and production environment for client web applications.
- Conduct comprehensive needs analyses for customers, offer appropriate product recommendations, and coordinate test drives to enhance client satisfaction and project success.
- Oversee the deployment and management of various web applications, including Ghost CMS, WordPress, Drupal, Joomla, and Magento, ensuring smooth operation and security compliance.
Aug 2013 - Sep 2017 · 4 yrs 2 months
Technical Account Manager
Sales Secret LLC
- led the implementation, upkeep, and support of Active Directory, SQL, and Exchange.
- Coordinated with network teams and web hosting providers to swiftly resolve hardware and software issues impacting customer websites.
- Delivered proactive communication to clients, account managers, and project managers to ensure seamless operations and address potential concerns promptly.
May 2011 - Jul 2013 · 2 yrs 3 months
IT Support Specialist
Single Source Marketing & Technology
- Efficiently diagnosed and resolved hardware issues, offering comprehensive support and maintenance for PC hardware, printers, POS systems, and an array of network equipment to ensure optimal functionality.
- Delivered exceptional technical assistance for computer performance challenges, utilizing ticketing systems, phone support, remote desktop services, and onsite visits to provide timely and effective solutions.
- Configured and maintained IT infrastructure, guaranteeing seamless operation by proactively addressing potential setbacks and implementing best practices for network equipment and systems management.
Automation
Docker
Versioning
Python
IaC (TF)
SaaS Admin
OneLogin
AWS/GCP
Datadog
Jira/Confluence
Operating Systems
Windows Server
Ubuntu Server
MacOS
GNU Linux
Hypervisors
Microsoft Hyper-V
VMware vSphere
Proxmox VE
KVM/LXD/LXC
Web Dev
Wordpress
Magento
Shopify
Joomla
Contact Me