Resume – Aaron Holt

Current -

Sr. Retention Specialist

Vacasa.com

Lead the process of addressing, resolving, and documenting any customer concerns related to business growth, billing, and overall account satisfaction to ensure long-term customer loyalty.
Act as the primary liaison to channel all technical inquiries from customers to the appropriate internal teams, facilitating effective problem resolution and maintaining seamless communication.
Regularly participate in training sessions to enhance personal knowledge and skills, with a focus on consistently improving retention strategies and achieving or surpassing monthly retention targets.

Mar 2022 - Nov 2022 (9 months)

SaaS Systems Engineer I

Vacasa.com

Deploy and maintain essential business applications while troubleshooting any issues to ensure seamless operation.
Manage user access for hosted SaaS products by handling employee onboarding and offboarding, as well as conducting regular permissions reviews.
Collaborate with stakeholders to conduct regular maintenance and implement essential system upgrades for hosted solutions.

Jul 2021 - Mar 2022 (9 months)

CX Senior Specialist - Owner Support

Vacasa.com

Collaborate with Owner Support staff and Team Leads to optimize communication channels and ensure exceptional service delivery.
Provide expert assistance to property owners and field staff in managing revenue, rates, property performance, finances, and calendars.
Oversee and guide the management of account-related programs and contracts to enhance operational effectiveness and owner engagement.

Oct 2017 - Jul 2021 · (3 yrs 10 months)

Technical Account Manager

Arshem Web Solutions

Designed and maintained a customized development, staging, and production environment for client web applications.
Conduct comprehensive needs analyses for customers, offer appropriate product recommendations, and coordinate test drives to enhance client satisfaction and project success.
Oversee the deployment and management of various web applications, including Ghost CMS, WordPress, Drupal, Joomla, and Magento, ensuring smooth operation and security compliance.

Aug 2013 - Sep 2017 · 4 yrs 2 months

Technical Account Manager

Sales Secret LLC

led the implementation, upkeep, and support of Active Directory, SQL, and Exchange.
Coordinated with network teams and web hosting providers to swiftly resolve hardware and software issues impacting customer websites.
Delivered proactive communication to clients, account managers, and project managers to ensure seamless operations and address potential concerns promptly.

May 2011 - Jul 2013 · 2 yrs 3 months

IT Support Specialist

Single Source Marketing & Technology

Efficiently diagnosed and resolved hardware issues, offering comprehensive support and maintenance for PC hardware, printers, POS systems, and an array of network equipment to ensure optimal functionality.
Delivered exceptional technical assistance for computer performance challenges, utilizing ticketing systems, phone support, remote desktop services, and onsite visits to provide timely and effective solutions.
Configured and maintained IT infrastructure, guaranteeing seamless operation by proactively addressing potential setbacks and implementing best practices for network equipment and systems management.